Terms & Conditions

Introduction
Thank you for visiting Stationery Treasure. We request that you carefully read and agree to the following Terms and Conditions before using the Website. Any visitor accessing or using our Website will be deemed to have agreed to our Terms and Conditions as they may be modified and posted on the Website occasionally. If you do not wish to be bound by the Terms and Conditions, do not use the Website.


Legal
Stationery Treasure is a trading name of Divya Venkatesh Graphic Design & Illustration. ‘We’, ‘us’, ‘our’ is the supplier of products, ‘products’, ‘items’, available on stationerytreasure.co.uk – ‘our site / website’.


Nature Of Site

The Site is a sales platform for Items designed, manufactured and / or assembled by Stationery Treasure.


Modifications to Offering
We reserve the absolute right to alter, suspend or discontinue any aspect of the Website or the services provided through it, including your access to it. Unless explicitly stated any new features on the Web-site, including but not limited to the release of new services, shall be subject to the General Terms and Conditions.


Applicability of Online Materials
The Site is controlled and operated by Divya Venkatesh Graphic Design & Illustration in England. We make no representations that the Website or any Content on it are appropriate or available for use in other locations. Those who visit the Website from other locations do so at their own initiative and are responsible for compliance with all applicable laws.


Copyright and Monitoring
The contents of the Website are protected by international copyright laws and other intellectual property rights. The owners of these rights are Stationery Treasure and Divya Venkatesh Graphic Design & Illustration. All product and company names and logos mentioned on or in the Website may be the trade marks, service marks or trading names of their respective owners, including Stationery Treasure. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the Website including but not limited to text, graphics, video, messages, code and/or software without Our prior written consent.


Product information
Stationery Treasure has made every effort to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer’s monitor settings.


Shipping
We aim to dispatch all orders within 5 working days of receiving the order. We use using Royal Mail Second Class, First Class and Express Delivery for UK Mainland order, and Royal Mail International Tracked for international orders. Shipping prices are dependent on weight, dimensions and destination, and reflect Royal Mail prices. For more information visit www.royalmail.co.uk.

Occasionally, due to unforeseen circumstances such as severe weather or during busy holidays such as Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us at hello@stationerytreasure.co.uk.

Please note that customers living outside the UK may be eligible to pay local customs or duty charges. These fees are not included in your payment to Stationery Treasure.


Risk and Ownership
The Products will be at your risk from the time of delivery.

Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.


Returns and Refunds
You may return items within 28 days of receiving them. Once we receive the returned items in a condition suitable for re-sale, we will issue you with a refund or a voucher for the full value (minus any postage fees) to spend on our website. We unfortunately cannot offer refunds or exchanges for items that have been used or damaged.


Damaged Products
Each Stationery Treasure Item is thoroughly checked before it’s posted, however if in the unlikely instance you do receive faulty Products please email hello@stationerytreasure.co.uk within 48 hours of receiving your Item with whether you would like an exchange or a refund. Please note that we will not be able to exchange or refund Items bought on sale.

Please inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit. If you return a defective Product to us and:

(a) you have chosen a refund, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will then process the refund due to you within 30 days of confirming to you via email that you are entitled to a refund. Please note we will only refund the price of a defective Product in full, and will not refund any shipping / delivery costs.

(b) you have elected for an exchange, we will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will dispatch the exchange to you within 30 days of confirming to you via email that you are entitled to an exchange. Please note that we will not refund any shipping / delivery costs you may incur in returning items to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.


Cancellations
If you would like to cancel an order, please email us as soon as possible at hello@stationerytreasure.co.uk. If the Items have not yet shipped, we will refund the value of your order. If the Items have already been dispatched we will not be able to cancel your order and you may request a refund or exchange as outlined above.


Confidentiality
Personal information supplied to us is confidential and will never be made available to a third party. We use PayPal to process payments. This secure merchant is independent and will never disclose your payment details to us.


Pricing and Availability
All prices are stated in British pounds, and we reserve the right to change Product prices and information without prior notice.

All Products are subject to availability. If a Product is temporarily out of stock please email us at hello@stationerytreasure.co.uk and we’ll notify you as soon as it’s back online. Alternatively keep checking the website.


Eligibility By placing an order through , you represent and warrant that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) are the holder of a valid debit/credit card;

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